For Gold Coast and South East Queensland businesses
Arke Bot answers your customers from your own knowledge base, flags the urgent ones, hands over to a person on request and logs every conversation as a ticket. It never sends anything you have not approved, until you choose otherwise.
Join the waitlist See how it works
Early access. Not yet open to the public.
Scene 1: a plumber's web chat
Scene 2: an online shop's web chat
Illustration only. Fictional shop and product. In Approve mode, every draft waits for the owner.
Three simple steps. You stay in control the whole way.
Add your details and FAQs, or import them from your website. Coming Website auto-import is planned and not built yet, so for now you add details and FAQs yourself.
Choose how your agent sounds, then connect a channel. Web chat is current. Other channels are marked on this page.
Try it first. Nothing goes live until you approve it.
Coming Guided in-app setup is planned and not built yet.
Prefer not to set it up yourself? We can do it with you: knowledge base setup, rules, channel connection and widget install.
This includes health and regulated onboarding, with training, setup and guardrails. Arke Bot does not diagnose or give medical advice, and passes those questions to your staff.
Add your FAQs and documents. The agent only answers from what you give it, and says "I'm not sure, I'll get someone" when it cannot find an answer.
Start with the web chat widget. SMS, Messenger, Instagram and WhatsApp are built or planned and need accounts first. One inbox shows every conversation across channels.
Every message is labelled urgent, sales, support, FAQ or spam. Urgent ones alert you straight away.
New accounts start in Approve mode: a draft waits for your tap. Later you can let it auto-reply to FAQ answers that pass the safety checks, or switch a channel off.
Meet customers where they already message you. Each channel is marked Current, Coming soon (built, needs accounts) or Coming (planned). Pick one to see where it stands.
A chat widget on your website, with a clear notice not to share health or payment details.
Two-way SMS on a dedicated number, with opt-out handling and alerts for urgent messages. Built, and it needs a number and provider account before it is switched on.
Facebook Messenger for your business Page and Instagram direct messages for your business account, after the required Meta approvals. Built, and it needs your accounts connected.
WhatsApp for business is built and needs a business account and the required approvals before it is switched on. Plan placement is to confirm.
Planned: Arke Bot living in the chat tools your team and customers already use, including Slack, Microsoft Teams, Google Chat, WhatsApp, SMS, Messenger and Instagram. It would work in groups and in direct messages, and in groups it replies only when mentioned. Not built yet.
Draft pricing, subject to change. These tiers are a working plan, not a final offer, and all pricing is to confirm. Pilot pricing on request. Prices are in Australian dollars, per month, excluding GST.
Public version (customer-facing, approved knowledge only): the tiers below. Private version (internal team assistant): Coming Private pricing: coming.
A$149/month
A$299/month
A$599/month
Public version. Customer-facing. It answers only from knowledge you have approved, with the owner approval flow described above.
Private version Coming. An internal team assistant with staff sign-in, roles and an audit trail. Planned, not built yet.
Coming A training API is planned so the owner's own AI helpers can propose knowledge, tone and guardrail changes and test them in a sandbox that never sends messages. Nothing goes live until the owner approves it. No API key can approve or publish.
Arke Bot is built for small businesses with steady customer enquiries and nobody on the front desk at night: trades, property managers, beauty and hair, tourism and accommodation, gyms and local retail.
No industry is excluded.
Health and regulated onboarding. Health and regulated businesses are welcome and can use Arke Bot with training, setup and guardrails. Arke Bot does not diagnose or give medical advice, passes those questions to your staff, and customers are asked not to share health or payment details in chat.
No. Each agent belongs to one business and only talks about that business. It politely declines anything off-topic.
Not by default. New accounts start in Approve mode, where every draft waits for you. Auto mode is optional and applies only to FAQ answers that pass the safety checks.
Replies may be drafted or sent by AI under the business's rules. Customers can ask to talk to a person at any time.
It says it is not sure and passes the conversation to you, rather than guessing.
Yes, with no industry exclusions. Health and regulated businesses are welcome through our onboarding, which includes training, setup and guardrails. Arke Bot does not diagnose or give medical advice, hands those questions to your staff, and customers are asked not to share health or payment details in chat.
The database is hosted in Sydney. The AI service is provided overseas, which our privacy policy will state once it is finalised.
The web chat widget is current. SMS, Messenger, Instagram and WhatsApp are built and need accounts connected, so they are coming soon. Slack, Microsoft Teams, Google Chat and other team and private chats are coming.
That is planned (coming). It would work in group chats and direct messages on tools such as Slack, Teams and Google Chat, and in groups it replies only when mentioned.
Public is customer-facing and answers from approved knowledge only. Private is an internal team assistant with staff sign-in, roles and audit, and it is coming.
A training API is coming. It lets your own AI helpers draft and test changes, and only you can approve what goes live.
No. The pricing shown is a draft and to confirm. Pilot pricing is on request, and Private pricing is coming.
Tell us about your business and we will be in touch about early access.